MyChat · Support
How can we help?
For help with MyChat, email support@mychat.is. You can also check the guides below.
Connecting WhatsApp
Open WhatsApp connections in your account. To scan the QR code, view it on a computer or another device, then use WhatsApp → Settings → Linked devices → Link a device on the phone with your WhatsApp account. Scan the live page because the QR code refreshes.
If the connection is still preparing, give it a moment. If you see a restriction or verification message, include the connection name and the error code when you contact support.
Connecting an AI assistant
Use https://mychat.is/mcp as the remote MCP server URL in a compatible client. Complete MyChat sign-in and authorization when prompted. An HTTP 401 response when opening the MCP URL directly in a browser is expected.
If tools are missing after an update, refresh the connector’s tools or reconnect. You can review and revoke access in AI agents. For setup steps and the tool reference, see the documentation.
Messages and campaigns
Saved conversation history can be incomplete while import is running. A campaign requires a current preview and separate confirmation before launch or resume. If a send has an unknown outcome, check its status before taking another action to avoid a duplicate.
When asking for help, include the affected connection or campaign ID and the error code, if available. Please do not email passwords, access tokens, QR links, payment-card details or private conversation contents.
Billing and account
Manage or cancel your subscription from Billing. For an invoice, refund or payment issue, email support@mychat.is with your account email and the relevant order reference. Do not include card numbers.
For privacy requests, use the contact listed in our Privacy Policy. Our Terms of Service explain subscription and cancellation conditions.