Terms of Service

1. Operator and agreement

MyChat is provided by A1 Capital LLP (ТОО «A1 Capital»), BIN 181040038292, at 010000, Republic of Kazakhstan, Astana, Turar Ryskulov Street 5/2, non-residential premises 4. Contact: cfo.toniandguy@gmail.com.

“MyChat”, “we” and “us” refer to that operator. “You” means the individual or organization using the service. By creating an account or using the service, you agree to these terms. If acting for an organization, you confirm that you are authorized to do so. Our Privacy Policy explains how information is processed.

2. What MyChat provides

MyChat connects supported WhatsApp accounts through a third-party connectivity provider and makes available conversation search, requested messaging, attachments and delivery reports through its web interface and MCP tools. Your chosen AI client may summarize retrieved data and draft responses; MyChat does not include a separate ChatGPT or Claude subscription.

The service is independent of Meta, WhatsApp, OpenAI and Anthropic. References to those products describe compatibility, not sponsorship or endorsement. You must use a compatible AI client and plan, and comply with the requirements of your WhatsApp and AI providers.

3. Eligibility and account security

You must be at least 18 and able to enter into this agreement. Provide accurate account information, protect your credentials and grant AI applications access only if you trust them. You are responsible for actions you authorize through your account, subject to applicable law. Notify us promptly if you suspect unauthorized access.

Only connect accounts you own or are authorized to manage. Keep temporary QR connection links private: someone with a valid link may be able to link a phone to the connection. These links are not account-sharing tools.

4. Instructions, drafts and sending

A direct instruction to send an individual message may authorize your assistant to prepare and send that message to a customer without a second confirmation. A request for a draft does not authorize sending.

Always review AI-generated content, recipient identity and the selected sending number. AI output can be incomplete or incorrect. Message submissions describe when MyChat transmits messages to the provider, not guaranteed delivery times. An uncertain send result must not be automatically resent as a new action.

5. Current plan and limits

The current plan permits 1 active WhatsApp connection and an allowance of 200 outgoing messages per account day for your connected number. The same limits currently apply during trial access. The daily allowance excludes messages sent directly from the phone.

Daily periods follow the account time zone. Changing the time zone does not reset used quota; the current period keeps its existing reset boundary. Uncertain send attempts consume quota.

Groups are read-only. Supported outgoing attachments are images and documents, up to 100 MB per file. Available incoming audio and video can be downloaded, but audio/video sending and transcription are not included. Provider limits and account restrictions may also apply. We may change plan features or limits prospectively with any notice required by applicable law.

6. Trial, subscription and cancellation

The current subscription price is USD 49 per month, plus applicable taxes shown at checkout. Eligible accounts can activate a 3-day trial with a payment card. The trial starts at activation, before WhatsApp QR setup, and renews automatically into the paid subscription unless cancelled before it ends. The checkout shows the applicable billing terms and date.

Payments are handled through Polar as merchant of record or authorized reseller, together with its payment partners. Polar’s Checkout Buyer Terms apply to its checkout and related services. MyChat does not receive your full card number or card security code.

You can manage or cancel renewal through Billing and the available customer portal. Cancellation normally prevents future renewals; it does not itself reverse an already completed payment. Subscription access follows the paid or trial entitlement confirmed by the payment provider. Any future price change applies to future renewals after the notice required by applicable law.

Where checkout is explicitly provided in sandbox or test mode, it is a test transaction rather than a live charge. Publishing these terms does not itself enable live payments.

7. Refunds

Except where applicable law, Polar’s applicable terms or a specific written commitment requires otherwise, payments for an already started subscription period are generally non-refundable. There is no separate unconditional money-back guarantee under these terms. This does not exclude rights relating to defective, unavailable or misdescribed services, mandatory withdrawal or refund rights, or remedies that cannot lawfully be limited.

Send refund requests to cfo.toniandguy@gmail.com with your account email and relevant order reference. Payment-related requests may also be handled through Polar. Do not include card numbers or security codes.

8. Content and acceptable use

You retain your rights in your content. You give us the permissions necessary to store, process, transmit and display it to provide the service and carry out your authorized instructions. You are responsible for the lawfulness of your messages and use of recipient contact data, including obtaining any notices, permissions or other lawful basis required for the communication.

• Do not send spam, unlawful unsolicited messages, deceptive promotions, phishing, scams, threats, harassment or other unlawful content.
• Do not connect accounts without authorization, impersonate another person, infringe intellectual-property or privacy rights, or obtain recipient details unlawfully.
• Respect recipient objections and applicable opt-out requirements. You remain responsible for ensuring you have appropriate consent to contact the recipient.
• Do not bypass quotas, access controls, confirmation requirements or restrictions imposed by WhatsApp, its connectivity provider or an AI provider.
• Do not interfere with the service, attempt unauthorized access, or use it in a way that compromises other users or third parties.

Your use must comply with applicable law and the terms and policies of the services you connect. MyChat is not a means of avoiding WhatsApp’s rules.

9. Availability, history and third-party limitations

Features depend on provider availability, supported clients, permissions, connection state and the data a provider supplies. We cannot guarantee uninterrupted availability, unrestricted WhatsApp access, a complete phone archive, message delivery or read receipts. A missing read receipt is not proof that a message was not read.

WhatsApp or other providers may restrict, suspend or disconnect an account. Imports can be incomplete, delayed or unavailable. The service is not intended for emergency communications or as your sole permanent archive. Keep copies of information you need beyond the available retention period.

10. Suspension, termination and retention

You may stop using the service, cancel renewal and request account deletion by contacting us. We may restrict or suspend access when reasonably necessary to address abuse, security risks, non-payment, a material breach or a legal or provider requirement. We will give notice and an opportunity to resolve the issue where appropriate, but urgent risks may require immediate action.

When subscription access ends, WhatsApp data access and new sends are blocked; account settings and Billing remain available. Messages and attachments are subject to the service’s retention limits, generally up to 90 days, and remaining WhatsApp data is scheduled for cleanup after 30 days without access. Account, billing and backup records have separate retention rules described in the Privacy Policy. Suspension or termination does not remove any mandatory refund or other legal rights.

11. Warranties and responsibility

To the extent permitted by applicable law, the service is provided on an “as available” basis without a promise that every feature or provider connection will always function. You remain responsible for reviewing your instructions and the outputs you choose to send. We remain responsible for duties and remedies imposed on us by applicable law.

To the extent legally permitted, we are not responsible for losses arising solely from your unauthorized or unlawful use, inaccurate instructions, or independent third-party outages or restrictions outside our reasonable control. Nothing in these terms excludes or limits liability for fraud, intentional misconduct, or any liability, warranty or consumer protection that cannot lawfully be excluded or limited.

12. Applicable law and changes

These terms are governed by the laws of the Republic of Kazakhstan, subject to any mandatory protections and remedies applicable to you that cannot be excluded by choosing that law. Nothing here removes your right to use a competent court, authority or legally available complaint process.

We may update these terms and will publish the revised version with a new date. Material changes, price changes or changes requiring consent will receive any additional notice or consent process required by applicable law. Contact A1 Capital LLP (ТОО «A1 Capital») at cfo.toniandguy@gmail.com with questions about these terms.